Management & Prog Analyst (Business Manager)
Incumbent plans, schedules and conducts projects and studies to evaluate and recommend ways to improve the effectiveness and efficiency of work operations in Primary Care Services. Develops new or modified work methods, organizational structure, records and files, management processes, staffing requirements, procedures for administering program services, guidelines and automating work processes. Acts as a liaison between Primary Care Services and other Patient Care Services at the medical center, the office of the Chief of Staff, the office of the Director, and other medical centers in the VISN. As the ranking administrative official in Primary Care Services, the incumbent is responsible for relieving the professional clinical staff, to the maximum extent possible, of the administrative and management responsibilities of the service. Acts administratively in the absence of the Director for Primary Care Services (e.g., represents Primary Care Services at meetings). Conducts studies that address issues of quality of care and resource utilization within the Primary Care Service. He/she assures the availability of space, equipment, personnel and supplies, based on assessments of the VA mission and Service needs. Analyzes past activities in order to develop resource requests that will balance needs against existing resources. Coordinates the ordering of supplies, equipment and furniture for Primary Care Services. Gathers and validates data and statistics for reports and surveys. Serves as representative of Primary Care Service to other medical center patient care lines and administrative services. Ensures that VACO and Joint Commission Standards are incorporated into Primary Care Services operating policies and procedures. Provides interpretation of Primary Care policies and procedures to medical center staff and initiates and assists in the development and implementation of new clinics and programs within Primary Care Services. Provides administrative support for the clinical, educational and research activities within Primary Care Service. Responsible for the assignment of patients to the Primary Care Clinics and Primary Care providers, using appropriate software to ensure equitable panel distributions. Monitoring clinic utilizations and appointment wait times. Handles administrative complaints and performs customer satisfaction surveys. Supervises administrative and clerical support staff in the Primary Care Services. Develops clinic related budgets and manages/develops contracts as necessary to meet patient care needs in a timely manner. Must work with many conflicting priorities in both administrative and clinical areas, relying on the input from a variety of staff; patients and families to problem solve and reach conclusions in order to provide accurate information. Must be able to deal effectively with all people and use a high degree of diplomacy in order to gain the necessary cooperation of others. Work Schedule:
Monday - Friday, 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
/ Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Possesses broad range of qualitative and quantitative methods in assessing and improving the effectiveness in various programs; Knowledge of methods used to implement complex management processes and systems; Knowledge of administrative policies, regulations, directives, and relationships between different VHA healthcare programs; Experience with data management techniques; Knowledge of financial planning and budget analysis demonstrated through education and progressively responsible management experience in a healthcare environment; Research, identify, and validate trends and issues related to service operational and business activities. You will be rated on the following Competencies for this position:
Administration and ManagementAnalytical ThinkingPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 8:
00am to 4:
30pm Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
/ Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/19/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Possesses broad range of qualitative and quantitative methods in assessing and improving the effectiveness in various programs; Knowledge of methods used to implement complex management processes and systems; Knowledge of administrative policies, regulations, directives, and relationships between different VHA healthcare programs; Experience with data management techniques; Knowledge of financial planning and budget analysis demonstrated through education and progressively responsible management experience in a healthcare environment; Research, identify, and validate trends and issues related to service operational and business activities. You will be rated on the following Competencies for this position:
Administration and ManagementAnalytical ThinkingPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary, although some light physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0343 Management And Program Analysis - Salary Range:
$83,397 to $108,421 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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