Advanced Medical Support Assistant
The Advanced Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA/VSE and CPRS systems and be able to train others in its use. The incumbent orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic. The incumbent provides administrative support to Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, Psychiatrists, Psychologists, LRCs and other administrative and professional staff throughout the Outpatient clinic areas. The outpatient program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. The incumbent must provide excellent customer service and must adhere to VA local, National and Service policies and procedures. He/she must abide by federal privacy and confidentiality regulations, and exhibit ethical conduct all times. Employee must complete and adhere to necessary annual VHA training requirements. He/she has a key role in the VHA Network Performance Measures for Revenue, Customer Service, Access to Care, and overall quality of healthcare delivery. He/she must have knowledge of quality assurance/performance improvement principles and is responsible for assuring these administrative functions are carried out in the performance of their duties. Persons in this position may be required to conduct individual quality assurance/process improvement checks/studies. He/she must be knowledgeable of Joint Commission requirements specific to his or her job; such as patients' rights, emergency preparedness, information security ethical conduct, and environment of care. Employee must understand how to identify a Joint Commission surveyor and be able to articulate answers to questions they may be asked. Work Schedule:
Monday - Friday, 8:
00am to 4:
30 pm Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level of which both education and experience are acceptable. English proficiency. Must be proficient in spoken and written English. Grade Determinations:
In addition to meeting the basic requirements above, applicants must possess one year of experience equivalent to the GS-5 level. Examples of equivalent GS-5 level work would be ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; ability to schedule medical appointments in a clinical setting; ability to work independently in the accomplishment of a wide variety of duties performing patient support work; ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; and skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Candidates must also demonstrate the following knowledge, skills, and abilities at the GS-6 level. 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 8:
00am to 4:
30 pm Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or equivalent combination of experience and education are qualifying for entry level of which both education and experience are acceptable. English proficiency. Must be proficient in spoken and written English. Grade Determinations:
In addition to meeting the basic requirements above, applicants must possess one year of experience equivalent to the GS-5 level. Examples of equivalent GS-5 level work would be ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports; advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; ability to schedule medical appointments in a clinical setting; ability to work independently in the accomplishment of a wide variety of duties performing patient support work; ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers; and skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. Candidates must also demonstrate the following knowledge, skills, and abilities at the GS-6 level. 1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II Appendix G45. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6.
- Department:
0679 Medical Support Assistance - Salary Range:
$42,308 to $55,001 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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